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Technical assistance is available through the North Dakota Flex Program to all rural hospitals in the state. Assistance is geared toward helping small rural hospitals with planning and decision making in order to be prepared to meet the health needs of rural residents in North Dakota.
The following is a list of available assistance, free-of-charge, to North Dakota’s small rural hospitals. Activities are supported by grant dollars from the Medicare Rural Hospital Flexibility Program, Office of Rural Health Policy (ORHP), Health Resources and Services Administration (HRSA), U.S. Department of Health and Human Services.
Strategic Planning: Facilitation for planning purposes is available for small and large groups including board of directors, department managers, community members, network members and other.
Staff Survey: This instrument is used with hospital personnel to evaluate their opinions and impressions on a ten item scale: work facilitation, concern for others, team building, decision making, motivation, communication, conflict management, image, doctor/staff relations, and compensation systems.
Performance Improvement - Balanced Scorecard: The Balanced Scorecard is a performance improvement tool that translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system.
CAH Quality Network: The Network serves as a common place for North Dakota’s critical access hospitals to share best practices, tools, and resources related to providing quality of care. A goal of the Network is to improve information sharing, networking at the regional and state level among tertiary facilities and stakeholders to help prevent duplication of efforts.
Community Forums: A forum can be a two-way street where information and perspective from the public is shared with local health decision makers and where information and perspective held by the hospital can be disseminated to the public.
Speakers Bureau: As part of a hospital board meeting, annual meeting, community forum, or other event, Center for Rural Health staff are prepared to come to your community and offer presentations.
Focus Groups: A focus group is a small group of individuals, selected to participate in a discussion in which specific questions have been developed. The focus group is a form of planning.
Key Informant Interviews: Key informant interviews are another form of community assessment. The hospital selects “key” informants/leaders in the community or surrounding area for direct one-on-one interviews.
CAH Clearinghouse: The CAH Clearinghouse features common information related to program implementation, reimbursement, regulation, and policy.
Specialized Assessments and Development: The Flex Program staff will work with you to either develop new techniques or instruments to assist your hospital or to find other resources and experts.
Community Assessments: Under construction - check back soon for updates.
