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Caregiver Tips

Here are some tips for working with adults with behavioral or mental health conditions. To use, locate the condition of the person you are working with in the left-hand column and follow the strategies in the right-hand column.

Condition Caregiver Tips
General Tips
  • Whenever a doctor has a treatment plan prescribed, make sure to follow it.
    • Keep track of any potential side effects.
  • Talking to older adults about mental health can be challenging. Try the following:
    • Communicate openly and often.
    • Be patient.
    • Focus on the physical ("I've noticed you haven't been sleeping well.")
    • Use "I" statements ("I'm worried because I haven't seen you gardening for a few weeks.")
    • Listen without judging/trying to fix the problem.
    • Validate their feelings. Try to make them feel understood.
    • Always stay calm, empathetic, and rational.
  • Encourage healthy habits such as:
    • Exercise
    • Staying hydrated
    • Eating a balanced diet
    • A regular sleep schedule (aim for 7-9 hours/night)
Depression and Anxiety
  • Suggest physical activity (walking, biking, swimming, gardening, other activities)
  • Suggest/participate in activities they enjoy (card games, reading, puzzles, other activities)
  • Watch for signs of suicide:
    • Talking about wanting to die or being a burden
    • Feeling more hopeless, sad, or anxious
    • Withdrawing from loved ones
    • Extreme mood swings
    • Changes in eating/sleeping patterns
  • For anxiety:
    • Avoid stimulants (caffeine, nicotine, other stimulants)
    • Avoid situations that are known stressors
Substance Use Disorders (SUDs)
  • Know the signs of substance use disorders:
    • Unexplained injuries
    • Mood swings
    • Cognitive impairment
    • Excessive amount of alcohol/prescription bottles
  • Encourage social engagement that does not include substance use.
  • If you know there are opioids in the house:
    • Keep medications in a safe location out of sight.
    • Monitor medication to make sure it is being taken as directed.
    • If there is unused medication, drop it off at a Take Back location.
  • Know the signs of opioid overdose. If you suspect an overdose, call 911 immediately. Signs include:
    • Clammy face
    • Vomiting
    • Limp body
    • Difficulty waking or speaking
    • Slow/stopped breathing or heartbeat
  • When working with people with a traumatic brain injury (TBI) and an SUD:
    • Make sure you have their attention before giving them information.
    • Present one concept at a time. Wait for recognition before you move on.
    • Provide external reminders/alerts to stick to routines.
Schizophrenia/Psychotic Disorders
  • Ensure they are taking any medications as prescribed.
  • If they are experiencing an episode of psychosis or something similar, try to stabilize the situation and then get professional help ASAP. To stabilize the situation:
    • Speak in a calm, quiet voice.
    • Keep instructions/explanations clear and simple.
    • Validate their feelings instead of downplaying their delusions.
    • Avoid direct eye contact.
    • Avoid physical touch (if it is necessary, ask for permission first).
    • Do not argue with them.
    • Discuss the situation with third parties quietly and out of earshot.
Bipolar Disorder
  • Recognize early warning signs of both mania and depression.
    • Mania: Good mood, lack of sleep, speaking quickly, or other manic behavior
    • Depression: Low mood, fatigue, trouble sleeping, or other depressive behavior
  • Monitor medications to make sure they are being taken as directed.
  • Stress can trigger mood episodes. Regularly suggest relaxation techniques such as:
    • Yoga
    • Meditation
    • Deep breathing
    • Listening to calming music
    • Personal enjoyment activities (reading, painting, walking, other activities)
Post-Traumatic Stress Disorder (PTSD)
  • Make a plan ahead of time for what to do if symptoms flare up. This could include contacting mental health providers or practicing coping skills.
  • To combat social withdrawal, plan activities to do together (going to a movie, taking a walk, visiting friends, other activities)
  • For angry or violent behavior, set up a time-out system:
    • Agree that either person can call a time-out at any time. Decide on a word or signal used to call the time-out.
    • When a time-out is called, discussion ends right away.
    • Decide when you will come back from the time-out. Use the time-out to brainstorm solutions.
    • After the time-out, take turns talking about solutions.
    • Be open to the other person's ideas and focus on things you both think will work.
Dementia/Cognitive Disorders
  • Keep a list of their medications, including why it was prescribed, when to take it, and how much to take.
  • To prevent anxiety/agitation:
    • Remove stressors in the environment. This could include moving them to a quiet place, offering a security object, and/or letting them rest.
    • Avoid environmental triggers like noise and glare.
    • Keep them physically comfortable by checking for pain, hunger, thirst, bathroom needs, fatigue, skin irritations, and room temperature.
    • Listen to fears, threats, and frustrations with empathy.
    • Keep tasks and routines simple.
  • To respond to anxiety/agitation:
    • Listen to find out what is causing the agitation.
    • Slow down and ask permission before you do anything.
    • Speak in a reassuring manner.
    • Do not corner, crowd, restrain, criticize, ignore, or argue with the person.
    • Do not raise your voice, show alarm, or make sudden movements.
    • Give them guided choices between two options.
    • Offer activities to divert attention away from the anxiety (art, music, cooking, going for a car ride, other activities).
    • Decrease noise and distractions or relocate.
  • To help them maintain a healthy diet:
    • Offer healthy food choices they like and can eat.
    • Offer smaller but more frequent meals/snacks.
    • If you are concerned that they are not eating enough, sweeten food with honey or syrup.
    • Serve meals on a consistent schedule in a familiar place.
    • Keep eating area quiet and distraction-free.
    • Give them plenty of time to finish their meal but don't push.
    • Offer one food at a time.
    • Cut food into small pieces and make it soft enough to eat easily.
    • Allow them to feed themselves if able.
Chronic Pain
  • Instead of giving advice, focus on listening, learning, and validating what they feel.
  • Encourage gentle physical activity.
  • Encourage them to participate in social and family events.