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Flex Annual CAH & RHC Meeting

April 17, 2024
8:45 am – 4:30 pm Central
Bismarck Event Center
Prairie Rose Rooms 104 and 105
315 South 5th Street
Bismarck, North Dakota

The Medicare Rural Hospital Flexibility Program Annual Meeting is an opportunity for all Critical Access Hospitals (CAHs) and Rural Health Clinics (RHCs) to come together in person to discuss pertinent issues regarding healthcare in North Dakota. You can expect to hear presentations and updates from healthcare experts on best practices for both CAHs and RHCs. All CAHs and RHCs are encouraged to send staff. Continuing Education Units will be available.


Registration is free but required.

  Deadline to register is April 2.

Meeting Schedule

Printable version

8:45 — 9:00 am Welcome and Flex Program Update, Pre-Evaluation QR Code
Jody Ward, Program Director, Center for Rural Health
9:00 — 11:00 am Don't Love Your Culture? Transform It!
Sue Tetzlaff, RN, RHIA, MHA, FACHE, Co-Founder/CEO of Capstone Leadership Solution, Inc.
11:00 — Noon What Is gpTRAC…and Why Should I Care?
Mary DeVany, Associate Director, Great Plains Telehealth Resource and Assistance Center
12:45 — 2:00 pm Stay Interviews
Richard Hadden, CSP, Contented Cow Partners, LLC
2:00 — 3:00 pm Middle Managers Make Small Hospital Miracles Happen
Doug Morse, Principal, ExecHQ
3:15 — 4:15 pm Top CAH and RHC Deficiencies in North Dakota
Shelly Heilman, Health Facilities Surveyor, Health Facilities Unit North Dakota Department of Health & Human Services
4:15 — 4:30 pm Post-Evaluation QR Code and Adjourn

Hotel Information

Radisson Hotel Bismarck
605 East Broadway Avenue
Bismarck, North Dakota
(701) 712-6475

A block of rooms has been set aside at the Radisson Hotel at state rate under "2024 Flex Annual Meeting" for April 16 for those needing to come the night before. Please call the hotel to reserve your room. This expense is not covered by Flex.


The Flex Program has limited funds to assist with mileage for one vehicle per CAH/RHC to and from the annual meeting. This is available first come first served and information will be provided after the meeting concludes.