MBQIP: Hospital Consumer Assessment of Healthcare Providers and Systems
The intent of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients' perspectives of care information that would enable valid comparisons to be made across all hospitals. In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach: the HCAHPS survey, which is also known as the CAHPS' Hospital Survey, or Hospital CAHPS. HCAHPS is a core set of questions that can be combined with a broader, customized set of hospital-specific items. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.
About the Survey
The HCAHPS survey contains questions related to patient perspectives on care and patient rating items that encompass nine key topics: communication with nurses, communication with doctors, restfulness of hospital environment, care coordination, responsiveness of hospital staff, communication about medicines, discharge information, cleanliness of the hospital environment, information about symptoms, overall rating of hospital, willingness to recommend hospital. The survey has a total of 32 questions which also include demographic items which are used for adjusting the mix of patients across hospitals and for analytical purposes.
Webinar Series Offered
Learn strategies for improving your HCAHPS scores through free access to the Mastering HCAHPS Leadership Series, sponsored and presented by Custom Learning Systems. This series includes 17 webinars, with past webinars available on-demand.
You can read more about this series, including information on topics, dates, and times on the Mastering HCAHPS Leadership Series flyer.
Email Anahita at anahita.anvariclark@UND.edu to receive the sponsor code for free access.
Additional staff may be invited once you register and log in.