Facilitation for planning purposes is available for small and large groups including
board of directors, department managers, community members, network members and other.
A nominal group process is generally used as a facilitation technique. The
identification of strengths, weaknesses, opportunities and threats is addressed
followed by the development of action plans. Incorporation of the Balanced Scorecard
framework is also an available option. The Balanced Scorecard is a performance
improvement tool which translates an organization’s mission and strategy into a
comprehensive set of performance measures that provides the framework for a strategic
measurement and management system. This integrated management system consists of
three components: 1) strategic management system, 2) communication tool, and 3)
measurement system. It focuses on a balance between finance, customers and
community needs, internal processes, and learning and growth of staff. A flexible
approach is used when assisting hospitals with the development and implementation of a
performance improvement plan.
Benefits to the Hospital
The primary outcome is to develop consensus around a goal(s) and a set of actions to
achieve the goal(s). It can assist administration in developing more clearly defined
goals and action steps. It can be used to engage staff or the community as a whole and
key constituencies in particular. It can be an effective tool to not only set
direction, but also a vehicle to implement action. It is also critically important for
the organization to be committed to the process. In other words, planning implies
action, implementation, and carry-through. Achievable goals, clear and reasonable time
lines, and identified individuals and/or groups to implement the action is necessary to
reach the goals.